Frequently Asked Questions


My vehicle isn't drivable; can I have it towed to your shop?
Yes. If your vehicle was towed from the accident scene and you need it towed to us, contact your insurance provider. Most insurers now have a direct towing service to have your vehicle towed to the body shop if it isn't drivable. If they do not have a direct towing service, then contact the towing company where your vehicle is located and ask them to have it delivered to Pro Body Shop. We can answer any towing-related questions you have, just call us at (229) 226-5377.


How do I get an estimate?

We offer all estimates free of charge and appreciate you making an appointment so we can guarantee the time it requires to make you feel comfortable in your decision to let us repair your vehicle. Use the link below to start the estimate process.

• Click Here to Start Your Free Estimate

If you would prefer to bring your vehicle in, please contact us at any of our locations and make an appointment.

Do I need more than one estimate?
No, it is up to you to decide how many estimates you would like and if you want to discuss the repairs with more than one shop. If you have selected a shop, have your insurance company deal directly with them.
Where do I get a claim number?
Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, we will do the rest.

Repair Process

I already have an estimate from my insurance company, what do I do next?
If your insurance adjuster already came to look at your vehicle you are able to call and schedule the repairs, you can fax or email us a copy, drop it off or give us your insurance information and we can attain our own copy of the estimate. We must start the repair process from the original estimate.
Can I have my vehicle repaired at the shop of my choice?
Yes, it is your responsibility, and your right, to choose who will repair your vehicle. Also, if you cannot decide on a repair facility, your insurance company can recommend a repair shop. Many insurance companies offer Direct Repair Programs that take the hassle out of the claim process and provide for quicker repairs.
How long will the repair take?
Each repair is unique and the length of time it takes to repair your vehicle depends on numerous variables. We should be able to give you an approximate out date once the initial estimate is written.
What if I want to keep my vehicle after it is totaled?
You have the right to retain ownership of the vehicle, however the amount of the settlement may be reduced by the salvage value. This needs to be discussed with your insurance company. Every insurance company has their own policy.
What kind of parts will be used on my vehicle?

There are three types of parts that can be used and if you go through insurance it will be determined through your company's policy. The policy you purchased with your insurance determines the parts used when repairing your vehicle. Your insurance company will tell us which to use.

OEM (Original Equipment Manufacturer) Parts: These are brand new parts directly from the manufacturer of your vehicle. They are the most expensive and contain a warranty if any problems should arise.

Reconditioned Parts: These are OEM parts that have been damaged and repaired back to factory specifications.

Aftermarket Parts: These are new parts that are developed by a company other than your vehicle's manufacturer. These are similar to OEM parts and still carry a warranty but are generally cheaper. Many aftermarket parts carry a certification by CAPA which helps ensure the integrity and basic quality of the part. If a situation arises where the part does not align properly or appear identical to the original part then it will be returned and a different part type will be used. Pro Body Shop always puts the safety and condition of your vehicle ahead of price. You can rest easy knowing we will not place aftermarket parts on your vehicle in order to achieve an inexpensive repair.

Salvage Parts: These are used OEM parts usually taken off totaled vehicles from a salvage yard. This is generally the cheapest option.

Do you guarantee your work?
Yes. We have a limited lifetime warranty on all of our work for as long as you own the vehicle. We work with your insurance company on the warranty of the repairs performed at our shop.
I picked up my vehicle but noticed something wrong after I got home, what should I do?
We do everything in our power to ensure your vehicle is back to pre-accident condition as your vehicle leaves any one of our shops. If you notice anything that doesn't seem right or experience any problems, please do not hesitate to give us a call or stop back in. We warranty all of our work and will fix any issues that arise. If it turns out to be something the insurance company needs to be brought in on we have procedures in place to get everything taken care of.


Where do I get a claim number?
Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, we will do the rest.
The other insurance company says my car is a "total loss". What does that mean?
The cost of repairs plus the value of the vehicle in damaged condition (salvage value) - is greater than the actual cash value (ACV) of the vehicle prior to the accident.
How is the Actual Cash Value (AVC) determined?
The insurance company will assign an appraiser to inspect the vehicle to determine its condition prior to the accident.
What is subrogation?
Subrogation is the process by which your insurance company pays for the repairs to your vehicle, and is obligated to collect from another insurer or party. Your collision coverage will require you to pay your deductible, which may be refunded once the other party pays.

Rental Cars

Am I able to get a rental vehicle?
Your insurance company must set up and approve any rental cars. They will provide a reservation number for you to contact the rental agency and reserve your rental.
How is my rental car paid for?
If you are the insured, going through insurance, and you have rental coverage you are able to get a rental vehicle covered by your policy. If you are the claimant, a rental vehicle will be covered by the other parties insurance at no expense to you. If you decide to pay out of pocket you will be responsible to cover the rental charges.


What is a deductible and how do I know if I have one?
If you were not at fault and the repair is going through the other party's insurance, then you will not have a deductible. A deductible is determined at the purchase of your insurance premium and can range anywhere between $50 and $3,000. If the repair is going through your insurance policy, then the cause of the accident will determine the deductible amount. Ask your insurance company or go through your policy to find out.
Who do I pay my deductible to?
It will be your responsibility to pay Pro Body Shop & Frame Works when you pick up your vehicle.
Can the shop help bury my deductible?
No. When you purchased your insurance policy, you signed a contract saying you will pay the first amount of the claim up to your deductible. Repairers should not be asked to hide the deductible. That practice would constitute fraud by both the shop and consumer. The penalties for insurance fraud are severe. If a shop offers to save your deductible, they are absorbing that at your cost. They are not doing the said repairs in order to make up for your deductible. This could lead to unsafe and unsatisfactory repairs which will ultimately cost you at some point.
How does the shop receive payment from the insurance company?
Depending on the insurance company, they will either issue a check off of the initial estimate to you or to us directly. If you receive any checks from the insurance company it should be given to us at the time the repair is completed.
When is payment owed?
Payment is due at the time the repair is complete. Please bring any insurance checks with you and your deductible if you are going through insurance. You are able to just sign the check over to us and do not need to deposit it into your account if you do not want to.
What types of payment do you accept?
Cash, Insurance Check, Debit Card, Credit: MasterCard and Visa. Credit accepted for deductible amount only. We do not accept personal checks.

Post-Repair Care

When can I wash or wax the exterior of my vehicle?

You are able to wash your vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge as soon as you get it back.

For the first 30 days we suggest that you:

  • Do NOT use a commercial car wash. Stiff brushes/sponges can mar the finish and damage the surface.
  • Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
  • Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
  • Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
  • Do not scrape ice or snow from the newly painted surface.

For the first 90 days we suggest that you:

  • Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.

If you've been in an accident - bring your vehicle to Thomasville's most trusted name in collision repair


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